Frequently asked questions

Orders will be processed and shipped within 1 business day. Estimated order arrival times are based on the shipping method and the ship to location. Most locations in the United States take less than 4 days to reach their destination via ground shipping.

You will receive tracking and status updates in your email. You can also track the status of your order by clicking “Account” in the top right hand corner of the site.

For phone assistance or order support: Call our customer success team at 704.225.1800, ext. 3004 from 8:00 am - 4:30 pm Eastern Standard Time. To submit a request, please contact us.

All products are ordered from our suppliers specifically for your order and custom decorated, therefore all purchases are final. Please verify the size, quantity, and color you are ordering before placing your order. We will gladly replace any items deemed defective due to damage, materials, or workmanship - or if the item(s) you receive is not the item(s) that you ordered. Please contact us for assistance.

We begin to process your order as soon as it’s submitted, therefore we cannot guarantee any order cancellations can be accepted. Most cancellations can be accepted if notified within 1-business day. Please contact us for assistance.

The Hallow store accepts the following payment methods: Visa, MasterCard, American Express, and Discover.

All orders will be shipped via FedEx SmartPost.

We ask and encourage you to place your order online, as you will receive an instant confirmation that your order has been placed.

These FAQs were last updated